Known limitations
Operon is direct about what it does not do. This list is generated from the verified capability inventory.
- Customers (CRM): No automatic de-duplication (manual merge)
- Customers (CRM): No customer segmentation hierarchy
- Customers (CRM): Basic email presence validation only
- Scheduling: Route optimization is web-only and requires a Google Maps key
- Scheduling: No real-time GPS tracking (manual status updates)
- Scheduling: Quote appointments are not auto-scheduled
- Employees: No payroll disbursement (summaries only)
- Employees: Tax document upload only (no form generation)
- Employees: No background-check or insurance verification
- Invoices: Sequential invoice numbering (no custom templates)
- Invoices: No installment/payment plans
- Invoices: No automatic dunning/retry
- Invoices: Email send requires Gmail connection
- Operon Pay: Requires the business to own a Stripe account (no Operon-hosted processing)
- Operon Pay: Tap to Pay requires a supported iPhone; no Android tap-to-pay (needs a Terminal reader)
- Operon Pay: No installment plans
- Revenue: No alerts when goals are met/missed
- Revenue: No trend prediction
- Accounting: PDF receipts not supported for OCR (image only)
- Accounting: No manual data-entry fallback when OCR fails
- Accounting: Basic income/expense ledger (not full double-entry accounting)
- Analytics and Reports: Website analytics tracks no visitor-level PII (opaque session/visitor IDs only)
- Analytics and Reports: Limited to 4 standard website event types
- Analytics and Reports: Report generation is primarily UI-driven
- EstimateAI: AI fallback is rule-based and simpler
- EstimateAI: No live material-price lookup
- EstimateAI: Tuned for landscape/home services
- EstimateAI: 120s AI timeout
- Landscape Design: Image generation only; not a CAD/measurement tool
- InstaSign: Single signer only (no multi-party)
- InstaSign: Not certified legal-grade e-signature (ESIGN/UETA compliance not claimed)
- InstaSign: No counterparty amendment flow
- LeadFlow: Auto-quotes are SMS-only (no email delivery)
- LeadFlow: Static fallback estimate (5000 sq ft) when AI fails
- LeadFlow: Ad video generation (HeyGen) is referenced but NOT implemented
- RevBoost: SMS-only (email channel field exists but is not used)
- RevBoost: Suppression window is tracked but not enforced on send
- RevBoost: No Google Business Profile API integration (manual review link)
- RevBoost: No review-conversion tracking
- CallPilot: Requires Twilio/SMS configured
- CallPilot: Scope limited to call logging and SMS follow-up
- Mileage: Manual trip entry (no automatic GPS auto-logging)
- Mileage: No dedicated mileage report export
- Equipment: No automated maintenance reminders surfaced
- Equipment: Tracking only (not stock/inventory levels)
- Website Studio: Web-only (builder not on iOS; the Website Leads inbox can ship to iOS separately)
- Website Studio: Custom domains require manual DNS configuration
- Website Studio: Legacy prompt-to-site AI builder is retired (dev-only)
- Website Leads: Fully-unattended (no-approval) reply/booking is governed by Travis Autopilot, which is rolling out (see autopilot entry)
- Website Leads: No external CRM webhook delivery
- Website Leads: No lead scoring beyond Travis intent detection
- Travis (AI Operator): Always requires human approval for money movement and all customer-facing sends (NEVER_AUTO_APPROVE set) — cannot be bypassed even in full-auto mode
- Travis (AI Operator): Free = read/basic only; Starter = no Pro+ actions; tenant-scoped to one business
- Travis (AI Operator): Per-business rate limits (10/min, 60/hour) and monthly AI token budgets (Free 0 / Starter 100 / Pro 500 / Enterprise 2000)
- Travis (AI Operator): Max 5 tool-calling rounds per turn; 50% monthly-token burn cap per session; per-customer 2 automated messages/day
- Travis (AI Operator): Blocked by missing integrations (Gmail/Twilio/Stripe) and by abusive-content filter
- Travis (AI Operator): No payroll disbursement, tax calculation, or live website publishing without entitlement
- Travis Autopilot: Autonomous Gmail/website-lead send & booking are fail-closed behind a Phase 4 rollout guard
- Travis Autopilot: Money movement and customer-facing sends still require approval regardless of mode
- Travis Autopilot: Daily caps enforced; manual approvals bypass caps
- Gmail Integration: No mailbox-mutation scopes (no label/modify/trash)
- Gmail Integration: Re-auth required if the user revokes access