Privacy Policy

1. About Operon

Operon is operated by Operava LLC. Operon is a business management platform designed for lawn care, landscaping, and home service businesses. It provides tools for scheduling, customer management, invoicing, payroll, and communication.

This Privacy Policy explains how Operon collects, uses, discloses, and protects your information when you use our web application and related services (the "Service"). If you disagree with these terms, please discontinue use of the Service.

2. Information We Collect

We collect information you voluntarily provide, including:

• Name and contact details (email address, phone number)
• Mobile phone number and SMS opt-in/consent evidence, when you choose to receive text messages (see Section 13)
• Business information (business name, address)
• Customer and job records you enter into the app
• Employee and payroll records you enter, including pay and payout details
• Invoices, estimates, and financial records
• Photos and files you upload (job photos, receipts, documents)
• Precise location, when you enable mileage tracking or use map features
• Messages and prompts you send to Travis, and AI-generated content you create
• Payment and subscription state (processed securely via Stripe on the web, Apple In-App Purchase on iOS, and Google Play Billing on Android)
• Device and usage data (IP address, device type, app usage patterns)
• Diagnostics and crash data used to keep the app reliable

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related billing information
• Send administrative information, updates, and support messages
• Send SMS text messages you have opted in to receive (see Section 13)
• Analyze usage to improve app features and user experience
• Comply with legal obligations

4. Gmail Integration

Operon offers an optional Gmail integration that allows users to send customer emails and view customer replies directly within the platform. This integration is entirely optional and requires explicit user authorization via Google OAuth.

• Gmail data is used only to provide the user-requested email communication features.
• Gmail data is not sold to any third party.
• Gmail data is not used for advertising purposes.
• Gmail data is not shared with third parties except as strictly necessary to provide the Service or to comply with applicable law.
• Users can disconnect Gmail at any time from the Integrations section in Settings, which revokes Operon's access to their Gmail account.

5. Google API Services User Data Policy Compliance

Operon's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Operon only uses Gmail data to provide user-facing email communication features requested by the user. Operon does not use Gmail data for advertising, does not sell Gmail data, and does not allow humans to read Gmail data except when necessary for security, support, legal compliance, or with the user's explicit permission.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the Service (e.g., Stripe for payment processing, cloud hosting providers), subject to strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through the Account section in Settings, or from our public account-deletion page at www.operon-app.com/delete-account (no login required). Upon request, we will delete your data within 30 days, except where limited financial and audit records must be retained to comply with tax, accounting, and other legal obligations.

8. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS/TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at alexpaisley@operavallc.com.

11. Third-Party Services & Data Processors

We share the minimum data necessary with trusted service providers who process it on our behalf to operate the Service. These include:

• Stripe — payment processing, invoicing, and payouts (full card details are handled by Stripe and are not stored by Operon)
• Apple — App Store subscription processing on iOS (full payment details are handled by Apple and are not stored by Operon)
• Google — Google Play Billing subscription processing on Android (full payment details are handled by Google and are not stored by Operon)
• Google — Gmail integration and Maps/routing features
• OpenAI and Anthropic — AI features (Travis, EstimateAI, and content generation)
• Twilio — SMS and calling features, where enabled (used only to deliver messaging you requested; never for its own marketing)
• Sentry — diagnostics and crash reporting
• Cloud hosting and infrastructure providers

These services have their own privacy policies, which we encourage you to review. We do not sell or rent your personal information.

12. Email Communications

When you create an Operon account, we may use the email address you provide to send you account-related messages, onboarding help, product updates, trial reminders, support messages, offers, and other communications related to Operon.

You can opt out of non-essential marketing or promotional emails at any time through your account settings or by using the unsubscribe link included in our emails.

Even if you opt out of marketing or promotional emails, we may still send essential transactional or account-related messages, such as security notices, billing notices, password reset emails, important service updates, and legal notices.

13. SMS / Text Messaging

Operava LLC (operating the Operon OS platform) may collect your mobile phone number and evidence of your SMS consent — including the opt-in wording shown to you, the consent timestamp, the source of the opt-in, and the disclosure version — when you choose to receive text messages.

Messages may include customer support, account and service notifications, appointment reminders, billing and invoice reminders, product updates, and occasional marketing. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out at any time, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

Mobile phone numbers and SMS opt-in and consent data are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We share this information only with the service providers strictly necessary to deliver the messaging you requested (for example, our telecommunications carrier), and only for that purpose — never for their marketing.

You may withdraw consent at any time by replying STOP to any message, or by contacting alexpaisley@operavallc.com. You may request deletion of your mobile number and consent records at any time, subject to limited retention required for legal, tax, and compliance obligations.

You can review the SMS opt-in disclosures and provide consent at https://www.operon-app.com/sms-opt-in. See our Terms of Service for the full SMS program terms.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Operava LLC
Email: alexpaisley@operavallc.com